FAQ
Where can I purchase your crochet patterns?
XY Craft Studio’s crochet patterns are available for purchase on four platforms exclusively: this website (xycraftstudio.com), Etsy, Ravelry, and LoveCrafts. On each of those platforms, our shop name is XY Craft Studio. We do not sell crochet patterns, or make them available, anywhere else.
If you are in the United States, you can purchase from any of these platforms. If you are outside of the United States, please purchase from our Etsy, Ravelry, or LoveCrafts shops.
In addition to crochet patterns, we will be selling craft supplies soon and will update this website then.
Can I buy or get your patterns somewhere else?
XY Craft Studio generally does not authorize any site or platform other than this website (xycraftstudio.com) and XY Craft Studio’s (“our”) shops on Etsy, Ravelry, and LoveCrafts to make our patterns available for sale or free download. Selling or providing such access to our patterns without our expressed written permission is a potential act of copyright infringement.
If you see our crochet patterns being sold or made available on other platforms, it is likely without our permission and against the wishes and intent of XY Craft Studio. Therefore, please do not purchase or download our patterns from any platform outside of the four listed above. In addition to being in potential violation of relevant copyright laws and harmful to XY Craft Studio’s business, unauthorized sites that sell or provide access to our patterns may embed viruses, malware, or other content that might harm your device and/or violate your privacy. Kindly report any suspected unauthorized sale or provision of our patterns to us at info@xycraftstudio.com.
I purchased crochet patterns on your website. How do I access them?
Once your order is placed, you will receive an email (at the address you provided during checkout) with your order number. In that email, click the “View your order” button to open your order page. On the page that opens, click "Access your patterns." If you don't immediately see your items, please allow one minute while the system prepares your files. Then, refresh the page.
On the pattern page, you will see a list of all the digital items you purchased in your order. Next to each digital item purchased, click “View” to see the details for that particular item. (If your order includes only one digital item, clicking on “Access your patterns” will take you directly to the details page for that item.) Scroll down to the “Files” section, and your purchased PDF will be listed there for download.
Please note that our crochet patterns are PDFs. You need to have a program that can read PDFs (Adobe Reader, e.g.) on your device. Each pattern may be downloaded a maximum of 3 times per order. The download link will expire 15 days after your purchase, so be sure to download your file(s) within that time.
If you experience any difficulties downloading your purchased pattern(s), please email us at info@xycraftstudio.com.
Where can I see my purchase history?
If you have ever made a purchase on our website, an account was automatically created for you. This account is associated with the email address you provided during checkout. You can view your order history and access available digital items you have purchased by logging into your account.
To log into your account, click on the account icon. (On a desktop, it’s the middle of the three icons located on the upper-right corner of any page on our site. On a mobile device, click the three horizontal bars on the upper-left corner of your screen and then tap “Log in” at the bottom of the list that appears.) Enter the email address that you provided when you made your previous purchase(s). Then, follow the instructions that appear to complete the login process.
What’s your return policy?
XY Craft Studio generally does not accept returns, but please contact us if you have any questions or concerns.
Digital item sales are final and cannot be canceled, returned, or refunded.
For orders of physical (non-digital) items, requests for order cancellation may be made before items have been shipped.
Are your patterns written in US terms or UK terms?
Currently, our patterns are all written in US terms only.
Do you have video tutorials for your patterns?
Currently, we don’t have a video tutorial to go with our crochet patterns, but each pattern PDF includes guiding images for each step, which customer feedback has noted as very helpful.
Do you sell physical items made from your crochet patterns?
We appreciate your interest. Unfortunately, we currently do not sell physical crocheted products.
Can I sell physical items I made that are based on your crochet patterns?
In short, yes, you can sell physical items you have made that are based on our crochet patterns. Please give pattern credit to XY Craft Studio in any descriptions that may accompany the sale of such items.
However, please note the following:
Any photos, videos, and/or language you might use in your listings and/or in materials associated with your selling and marketing of your items must be solely of your own creation; do not use any of our photos, videos, or language to represent or sell your items.
All pattern(s), photographs, logos, and text in PDF files (and physical manifestations thereof), this website (xycraftstudio.com), XY Craft Studio’s social media accounts, and/or YouTube channels (“Our Content”) is/are the property of XY Craft Studio.
Permission is not granted for providing any of Our Content to artificial intelligence (AI) systems for any purpose. Permission is not granted for mass production or factory manufacturing of any kind. You may not make, share, sell, distribute, or publicize (nor cause any such actions to be taken with regard to) any tutorials, demonstrations, lessons, or other guides, in any format for any purpose, that reference or replicate XY Craft Studio’s pattern(s), photographs, logos, videos, or text, in whole or in part.
Can I translate your pattern into other languages?
We don’t allow any translation of our patterns unless specifically authorized in writing by XY Craft Studio. If you are interested in translating our patterns, please reach out to info@xycraftstudio.com so that we may discuss further.
What other limitations apply to XY Craft Studio’s content?
All pattern(s), photographs, logos, and text in PDF files (and physical manifestations thereof), this website (xycraftstudio.com), XY Craft Studio’s social media accounts, and/or YouTube channels (“Our Content”) is/are the property of XY Craft Studio.
You may not claim any of Our Content as your own or as the creations of any party other than XY Craft Studio. You may not sell (nor cause to be sold), distribute (nor cause to be distributed), or make available any of the Content in whole or in part.
No part of this website may be used to train artificial intelligence (AI) systems or reproduced in any form by any electronic or mechanical means (including web crawling, photocopying, recording, or information storage and retrieval) without permission in writing from XY Craft Studio.
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